FAQ

What is Nuvoro Moda?
Nuvoro Moda is a contemporary fashion brand offering timeless, versatile pieces designed to move with your life—combining modern elegance, comfort, and individuality to help you express your unique style with confidence every day.

Do you offer free shipping?
Yes, we do. Every order comes with free shipping—no minimums, no hidden costs. We believe your experience should be easy, from checkout to your doorstep.

How long does delivery take?
Orders are processed within 1–2 business days and delivered within 3–7 business days. In total, your order should arrive within 4–9 business days. As soon as your parcel ships, you’ll receive a tracking link so you can follow its journey right to you.

Do you ship internationally?
At the moment, we ship within Ireland only. Our focus is on providing the best possible experience for our local community. If we expand our reach in the future, you’ll be the first to know.

What is your return policy?
Changed your mind? No worries. You have 60 days from the day your order is delivered to return your items. Just email us at support@nuvoro-moda.com and our team will walk you through the simple return process.

How long do refunds take?
Once we receive and inspect your returned items, we’ll issue your refund within 7 business days. Depending on your bank or card provider, it might take a few extra days to appear in your account.

Do you accept exchanges?
Yes, absolutely. If you’d like to exchange an item for a different size or style, simply contact us at support@nuvoro-moda.com and we’ll help you find the perfect replacement.

What payment methods do you accept?
We accept PayPal, Visa, Mastercard, Maestro, JCB, American Express, Diners Club, Discover. All payments are securely processed using encrypted technology to protect your information.

Is my personal and payment information safe?
Completely. Your privacy and security are very important to us. Nuvoro Moda never stores your card details, and every transaction is protected by advanced SSL encryption for complete peace of mind.

What do I do if my order hasn’t arrived?
If your parcel hasn’t arrived within 9 business days, start by checking the tracking link in your shipping confirmation email. If it shows no updates or you still have concerns, contact us at support@nuvoro-moda.com and we’ll look into it right away.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may still be able to change or cancel it. Send us a message at support@nuvoro-moda.com as soon as possible, and we’ll do our best to accommodate your request.

Still need help?
We’re always happy to assist. Reach out anytime at support@nuvoro-moda.com and a member of our friendly team will get back to you shortly.